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Australia leading call center outsourcer Excelior certified by COPC
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CTI Forum (ctiforum) 11 月 29 news: the company Customer Operations Performance Center (COPC company) is the world's customer contact center and vendor management, operation, dean of the field. Today, COPC announced Excelior company as one of Australia's leading outsourcing, its two of its incoming type of contact center has successfully taken through the COPC-2000 standard certification service provider customers the first step. COPC-2000 standard is a set of customer service providers to ensure services in the contact center platform, the high level of quality and performance, while reducing the cost of the framework. "Excelior company's employees want to understand the COPC-2000 standard of customer service providers based on the standards required to adjust their business practices, such desire to have left a deep impression." COPC Asia Pacific chief executive Ian Acheson (Ian Aitchison) said Mr. "Through COPC? Structured support process, Excelior companies to improve the call quality and reduce the processing time and improved staff utilization rate fluctuations, operating performance achieved in a number of significant improvements." Excelior CEO John Watt Kenson (John Watkinson) said Mr: "Excelior has been working with our customers to establish long-term profit relationship. We think globally recognized COPC-2000 standard of customer service providers as part of our management system can help us achieve our goals. " Excelior company's goal is in 2011 through the COPC-2000 standard certification service provider customers. If certified, Excelior confirmed the company will be the only self-management capabilities with high performance and meet the COPC-2000 standard of customer service providers the ability of the stringent requirements of all Australian-owned company. And, Excelior company will be very few in Australia has reached the international benchmark of contact centers.
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